We are delighted to announce the release a new version of DeskPRO which has a number of New Features, Bug Fixes and Improvements.
Features:
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All new Trello App installed under Apps in the Admin Interface - find out more here
- New Chat Widget colors available - find out more here
Improvements:
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User-specific Widget button labels for ticket forms
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Improvements to Amazon S3 blob storage
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Merge Ticket overlay now shows Lock status
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API CAPTCHA on ApiTokensController
Fixes:
Admin Interface -
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Resolved issues in html template within Portal Modification System
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Email aliases can be removed
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Login Alert email issues resolved
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Viewing Tickets in new windows produces correct URL related to the Ticket
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French translations of publisher posts no longer showing a particular comment as default
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Saving Brands no longer overwriting Custom Domain
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Export Tickets to CSV functioning correctly
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Force SSL no longer missing when loading settings
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Organization Import performance fixed
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Correct and valid URL must be entered in Settings
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Error message for missing Custom Fields lists all missing Fields
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Fixed errors when exporting server files
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Unknown Reply action error resolved
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Ability to choose relevant Email Account for User emails on Multi-brand Helpdesk restored
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Search on Custom Field criteria fixed
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Failed login attempt emails are always sent
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Custom Organization Field dependency bug fixed
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Last action in User Portal no longer showing Internal communication
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Able to select multiple Usergroups when creating CRM accounts
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Swedish FW Support fixed
Agent Interface -
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Ability to create a Task from a Macro restored
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No longer possible to create a Macro without a title
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Copy-to-clipboard-ticket-id icon issues resolved
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Monday is now selectable on Date Custom Fields
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Keyboard shortcuts to change tabs functioning correctly
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German Umlauts can be used when searching usernames
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All User email content can be viewed
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Using Mass Actions to modify Tickets no longer sends New Reply notifications
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Able to set Usergroups when creating a New User in the CRM
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Macro hierarchy rendering correctly under New Ticket
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Snippets within a Macros now functioning
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Errors with responses of mass actioned Tickets resolved
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Deleted KB Articles no longer appear in Search results
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Attachments must be completely uploaded to Tickets before replying
Live Chat -
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Disabled Chat hides Chat icon in Agent Interface
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Chat Department bugs fixed
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Upgrades no longer causing Chat to be disabled
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Department view in Open Chats shows correct breakdown
Usersource, Apps & API -
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TicketsDataService now using UNION
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Filename decoding issues resolved
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Timeout on polling requests no longer causing errors
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Raw Popup issues resolved
- API: Ticket labels now persisting
If you are using DeskPRO Cloud, we will roll out this update to your Helpdesk soon
If you are using DeskPRO On-Premise, you can update your Helpdesk to the latest version from your Admin Interface
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