How do I assign out-of-hour tickets to a particular team? - Dasar Pengetahuan / Deskpro Legacy - Deskpro Support

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How do I assign out-of-hour tickets to a particular team?

Last updated: 9 Jan 2024 by Benedict Sycamore

Suppose you want to treat incoming tickets differently if they are created outside of working hours. In this example, we'll show how to assign them to a night shift team.

This is easy to accomplish with triggers:

Note that the "working hours" used will be those Default Working Hours in Tickets > Settings - but you could choose to specify custom hours just for this trigger.

You'd probably also want the same team to receive replies to tickets from users, not just new tickets:

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Comments (1)

Alberto

10 tahun yang lalu

Hi and thank you for your psot, but i cannot find any entry "is outside of workingshours" in my triggers. Where do i find them, what i have to do? Thank you

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Author: Ben Henley
Last update: 9 Jan 2024