Címkék keresése - Deskpro Support
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Voice - extra options for Voice queue settings
An option to have the Voice queue ring all the available agents again after they have been cycled th...
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More options for assigning missed calls & voicemails
Add options that allow the Missed call or voicemail to be assigned; 1. Set Brand 2. Assign to A...
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Improved live reporting for Voice
We'd like to be able to report on historic agent availability for the Voice feature. Curently it's ...
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Support for 3CX voice system
Any change for an integration of the 3CX phone systems? They already offer integrations für Zendesk,...
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Transfer calls to external numbers
We would like the ability to transfer calls to external numbers (numbers that are not an agent). We...
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Voice - Add Conference Call feature
Create a Conference Call feature for Voice that allows agents to transfer calls externally to includ...
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Voice - Tiered Queues/Overflow
It would be nice to have a Voice feature where when there is an incoming call, to have the phone rin...
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Custom ring voice
It would be great to be able to upload a custom ringer sound for agents to accept a call coming into...
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Voice Overflow Queue
We have several agents we do not want to be the first line of available agents, as we would prefer t...
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Voice Operating Hours
We only offer phone support for a limited number of our operating hours. It would be nice to be able...
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Reporting for ignored calls on Voice Round Robin
Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignor...
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Language detection for voicemail transcripts
Is there a way to have the voicemail transcript in French by default ? (Don’t want translate but wa...
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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Allow agents to choose Microphone and Speakers used by Voice
1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voi...