Deskpro Support
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Update CRM Permissions
Is there a way that permissions can be updated in order to allow agents to create new tickets and ch...
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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One customer with several organizations
I consider it is interesting the option that one customer can have several organizations, for exampl...
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Show organisation avatar in ticket
it would be nice to see the organisation avatar the same way as the user avatar is shown.
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Add ability to be able to quickly import Organization data by csv
When we import users via csv, the address information gets added on the user level but we would lik...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
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Ability to set Parent and Child for an Organisation
At present, when viewing an organisation, you can only assign a child. It would save time & clicking...
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Option to alphabetize category list items
We have a category labeled "Branch" in our deskpro and within this category are all of the locations...
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Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
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Change Organization phone numbers to tel protocol links
User contact phone numbers are are 'tel' links and can be clicked to send the phone number to a call...
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Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Suspend organisation similar to disabling a user
We'd like to be able to suspend an organisation in a similar way to how you can disable users. This ...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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More advanced rules to add users to Organizations
It would be nice if users could be added to organizations with more advanced rules than just by look...
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Assign multiple Organizations to one User
Our clients sometimes have third party companies which provide certain services and therefore need t...