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DeskPRO Build #188 Released - Release Announcements - Deskpro Support

nov. 26 2012

DeskPRO Build #188 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #188.

The following is an automatically generated list of changes in this release:

  • Fix agent-created replies from user interface increasing last agent reply date
  • If an inline-image is already linked, dont link to download
  • Fix include order of scripts in portal editor
  • Prevent nuking and banning an agent account via tickets
  • Get rid of extra timeout on ticket reply submit, add toggle button in reply area to close tab after reply that defaults to preference
  • Better terms for perfrmer in context of agent interface
  • Add 'quick add agent' form to agent block in admin dashboard sidebar
  • Fix whitespace
  • Clean up version box a bit
  • Reduce vspace of contact form at top of admin
  • Manually refire mouse scroll events on the article iframe in agent view so the page scrolls correctly.
  • Make sure agent iframe article still works when no perm to do anything
  • Fix missing bottom border on tickets added to lists real-time
  • Add note about new escalations only affecting new tickets'
  • Add default welcome ticket and handle adding replies between deskpro helpdesk and installed helpdesk through simple api
  • Handle DeskPRO to DeskPRO emails better by reading replies between specific delimeters added to templates
  • Add missing Outlook pattern for fwd message marker
  • Fix possible JS undefined error
  • Fix layout when no perm to see anything, move complicated tab-showing logic out of template
  • Fix using request object to get IP address when request scope not active in low-level serve_dp
  • Can use uid (where supported) for dupe detection in email gateway
  • Add some WinCache related checks/information.
  • Keep track of how long (in SLA countable time) it has taken to complete an SLA's requirements.
  • Optimize loading most ticket data when accessing via the agent interface.
  • Fire an updateUi event when calling the method on a page fragment to allow reactions to it. (This ensures that the new ticket page height is updated correctly, for example)
  • Fix error detection with ZipArchive which returns a truthy status code on error.
  • Handle select2 when data-full-title is set on options
  • Fix hard-deleting tickets job
  • Separate out email rejections and email errors, list errors on admin home
  • Turn auto-close warning into an email, allow customizing the email
  • Accept new register instead of password reset when new user clicks on from ticket link
  • Fix a couple bugs with sending notifcations and email validation option
  • Fix bad event trigger type on built-in validation triggers
  • Need to name plugin tempates so theyre warmed during build
  • Land at ticket after setting new password for first time from ticket link
  • Pre-select proper option when clicking ticket email from email (login or reset depending on if account already exists)
  • Fix cases where the search index wouldn't be updated correctly.
  • Fix warning when user email replies to a closed ticket
  • Widgets use protocol of current page
  • Fix template revert button not appearing.
  • Ensure that delayed updates/inserts are possibly before doing them.
  • Fix chat alerts errors when rendered from new get_messages. Strings was not included with proper path to php-utf8.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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