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Prevent urgency changes by agents - Ötlettár / Feature Request - Deskpro Support

New Feature Request
Prevent urgency chan... Ötlettár
14

Prevent urgency changes by agents Collecting Feedback

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only. 

Comments (2)

Humberto Pomales
We need this too.
Christian
Agreed, only the system should be setting the Urgency based on a time criteria

Kérjük ebbe a mezőbe írja hozzászólását, majd kattintson a 'Hozzászólás beküldése' gombra...

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New Feature Request
Prevent urgency chan... Ötlettár

Címkék

Agent
Szerző
Humberto Pomales
Létrehozás dátuma
Oct 28, 2019
Category
Functionaility