Továbblépés a fő tartalomra

Option to prioritise the Reply-To header when an email is received from a specific email address - Ötlettár / Feature Request - Deskpro Support

7

Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback

I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "From" address have the system prioritize "Reply To".  I only want that change for the form-based emails, not for everyone.

I was hoping to find a way to set a custom  rule that when the email 'From' address is a specific email address, that it instead generates a ticket for the "Reply to" field so that the user gets notified.


Kérjük ebbe a mezőbe írja hozzászólását, majd kattintson a 'Hozzászólás beküldése' gombra...

Kérjük, jelentkezzen be vagy regisztráljon, ha megjegyzést szeretne hozzáfűzni.

Jelszó-emlékeztetőre van szüksége?