Currently the Deskpro search finds a ticket and just navigates to the top message on the ticket.
On tickets with multiple responses this makes a string hard to find (and the browser find functionality often doesn't help - on the user side because of pagination and on the agent side because the ticket is shortened with the 'view older messages' option to access the full ticket).
It would be helpful if there was an option to find the specific message/location of the searched string, eg. if you just had a button at the top that one could click to "Show entire ticket".
Kérjük ebbe a mezőbe írja hozzászólását, majd kattintson a 'Hozzászólás beküldése' gombra...
Kérjük, jelentkezzen be vagy regisztráljon, ha megjegyzést szeretne hozzáfűzni.