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Showing results in Baza znanja for: “Agent Interface” (0)
Showing results in Community for: “Agent Interface” (15)
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Separate SLAs in Ticket overview
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Show number of replies by Agent or by User in the ticket overview
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Message ordering in split interface to match message ordering in ticket interface
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Column Resizing (Agent)
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Previous tickets tab
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Use Arrow Keys to Select person in 'Find a person' interfaces
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Cascading Menus in Agent view
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Ability to change layout of the department
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Collapse possibility of the PROPERTIES section
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Ticket description and attachments on ticket level
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Ticket Interface to always show top client information
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Creating multiple tickets at once
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Snippets editing screen needs to be bigger
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Option for agents to write in chat after user has left / timed-out
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Create a check list for a workflow in ticket interface
Showing results in News for: “Agent Interface” (0)
Showing results in Files for: “Agent Interface” (0)