Search Labels - Deskpro Support
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Lock icon in condensed ticket list view
Add the ability to see when tickets are locked in the condensed ticket view:
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Merge History and Search field in top navigation bar
The interface could be simplified a little by removing the clock symbol in the top navigation bar on...
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Show Notes seperately from replies on agent UI
Hi, we would like agents to be able to have the notes shown separately from the replies. Show all t...
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Show last note on ticket hover
It would be nice if the last agent note was shown as well as the last post on the agent UI when hove...
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Change ticket tab order in the agent view
Would prefer to have the tickets tabs in the agent view open in ascending or descending order based ...
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Attachment previews for agents in Deskpro
We would like attachment previews in messages; similar to how Outlook works. Particularly for images...
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Increase amount of tickets shown in ticket list
The ability to view more than 50 tickets on the Overview pane:
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View SLA status in List View
Currently you can view the SLA status when viewing tickets, however if you switch the view into List...
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Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...
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Mass unfollow tickets
It would be helpful if you could unfollow tickets in bulk (through a mass action option).
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Automatically save custom field entries in the agent interface
Is it possible that when an agent chooses an option in one of the ticket fields, we no longer need t...
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Need more ticket metadata when clicking on customer
If I have a ticket open and I want to get a quick sense of the recent tickets that an account has op...
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Problems and incidents as a criteria in Filters
I wanted to create a ticket filter in the agent interface to show only tickets assigned to myself bu...
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Cursor always on top when scrolling one page further in the ticket view
When scrolling one page further in the ticket view, the cursor should always be at the top. This is ...
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Locking 'ordered by' for agents
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents canno...
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See forwarded messages as separate entries in message log
To have a “forward” entry in the actual note/message time-line as a separate entry, which explains t...
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Download multiple tickets at once
The ability to download multiple tickets at once as PDF (both through the agent interface and in the...
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Improve error messages when failing to view attachments
Improve the error messages to include more detail on why an agent is unable to open an attachment. ...
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Allow agents to choose Microphone and Speakers used by Voice
1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voi...
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Show Organisation Label in the ticket Detail
Is it possible to show the Organisation Labels in the ticket detail display options, in the agent Vi...
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Show the ticket reference on the ticket alongside the ticket ID
At the moment it isn't possible to show both the ticket ID and ticket reference on the ticket withou...
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Automatic Replies
Referencing this article https://support.deskpro.com/en/kb/articles/automatic-replies-added-as-a-no...
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Colour Code Agents
Looking to see if we can possibly get a feature where each agent and/or status has a colour that wou...