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How do I enable plain text ticket notification emails? - Knowledgebase / Using Deskpro / Agent - Deskpro Support

How do I enable plain text ticket notification emails?

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Question:

I'm receiving HTML-only ticket notification emails from Deskpro, but I prefer plain text. How can I enable this?

 

Answer:

In the agent interface, go to Preferences under the agent avatar at the top right.

Under your email address, check Send email notifications with plaintext parts.

 

 

Koristan Beskoristan

35 od 75 ljudi smatralo je ovu stranicu korisnom

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