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"SLAs"
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Knowledgebase
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Community
15
Showing results in Knowledgebase for:
“SLAs”
(0)
Showing results in Community for:
“SLAs”
(15)
Department separation
2Y
Working hours taken into account in escalations OR
SLAs
to be completed by actions
7M
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
7Y
Sort SLA's in admin interface
7Y
Include user message in SLA alert email
6Y
Next reply time on an SLA
3Y
Count agent note as a 'reply' for SLA measurement
2Y
Ability to have saved sets of working hours for different
SLAs
2Y
Copy SLA settings
4Y
Ability to pause an SLA
3Y
SLA Filters: set a default view
4Y
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
9M
Set triggers to run based on SLA statuses changing
9M
SLA is completed only when the second agent response when an agent creates a ticket
9M
Showing results in News for:
“SLAs”
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Showing results in Files for:
“SLAs”
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