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Showing results in Community for: “New Messenger” (14)
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Agent Instigated Chat
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Personalise chat ringtone for agents
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Custom Messenger buttons
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
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Ability to open a chat with an agent-side
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User chat: Automatic greeting when agent is assigned a chat
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Option for agents to write in chat after user has left / timed-out
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Chat full log
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Trigger auto chat if:
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Estimated Waiting Time
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Chat Notification Sound
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Client side visual notification that agent replied to chat
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Option to increase font size for agent interface and chat
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Disable transcript download