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Showing results in Community for: “Escalations” (7)
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Send email to Teams as well as individuals
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Enable Escalation Trigger for Main Ticket Owner Only
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Inconsistent Conditions Between Escalations and Triggers
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Reverting between Ticket escalation - Ticket on hold causes error
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Creating a trigger to later the way users receive agent reply triggers
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Define working hours for escalations
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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)