Search Labels - Deskpro Support
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On hold in reporting
We would like to see the option to generate a report for on hold tickets to be able to see how long ...
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Reporting on articles with searchwords
Add the possibility of reporting on articles with searchwords / keywords.
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Retain reporting data on tickets after they are deleted
Data retention rules (GDPR for example) can mean that tickets need to be deleted after a certain amo...
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Display the hierarchy for custom field options in reports
When I create a report with custom field data in the SELECT clause, it only lists the child option, ...
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Auto refresh for dashboards
Allow a time to be specified for the auto refresh on a dashboard (currently this is set to ten minu...
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Reporting labels
We would like to be able to control who can create the labels that are used to organise statistics. ...
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Select absolute dates used in reports using a calendar
I would like it to be easier to change the date range a stat/report focuses on. If I want to look at...
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PDF reports
It would be great to be able to export reports to PDF
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Nested IF or CASE in stat builder
I would like to be able to use CASE in the SELECT statement for DPQL. I want the channel to displa...
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Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
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Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
We'd like a report that calculates the Average Total Time for resolved tickets, grouped by agent th...
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Hide some of the built in reports
Would it be possible to delete/hide some of the built in stats from the stat builder. For example i...
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Reporting on problems and incidents
We are using your "Problems and incidents" feature for a while now and we wanted to get reports of t...