We have enhanced the helpfulness of our Labels feature by making them clickable from the header bar across the interface.

Now, if you click on the text on a label on the left-hand side, it will load a complete list of all the objects in that part of the helpdesk with that label applied, e.g., if you click on the ticket label ‘Complaints’ you will see a list of all Tickets with the ‘Complaints’ label.

• Tickets

• Users

• Organizations

• Knowledgebase Articles

• News Posts

• Files

• Community Topics

Plus, you can still remove labels from any of these items by clicking on the cross on the right-hand side.