Can I set the preferred language of an organization of a user? Can the language be inherited from organization to user to ticket?
Preferred Organization Language - Community / Feature Request - Deskpro Support
Preferred Organization Language Collecting Feedback
Is there a roadmap?
Currently this is a manual job (By the agent or by the user) while it could be much more automated.
Of course this is only needed in an organisation or a country where different languages are used.
Another option would be to use more triggers in the CRM part (currently only on email address) If they existed, this is a functionality (language inheritance) that could then be build with open fields and triggers. I don't know if more triggers in the CRM is on the roadmap...