Chercher avec les étiquettes - Deskpro Support
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How can I change the format and display of date and time?
You can customize the format that Deskpro uses to display dates and times in the Dates and Times sec...
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Date range field
It would be useful if there was a date field where you could select a range of dates rather than ju...
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Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
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Any way to just disply the date/time on a comment
Is there a way to edit the appearance of date reporting on ticket comments? I just want the date/tim...
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Action codes for time log and billing
When an agent replies via email it would be helpful if there was a way to add entries to the time an...
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Follow Up Date Selection
When you create a new Follow Up, you can select a date/time. When you click this field, a mini calen...
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Continuous Timer
Currently, the time log will stop if the ticket is closed, is there a way to keep the time log runni...
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Add Ordered by Date Assigned
Add an option to Ordered By that allows agents to view tickets in order that they were assigned to a...
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Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
We'd like a report that calculates the Average Total Time for resolved tickets, grouped by agent th...
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Ticket trigger // date of ticket create
This is regarding ticket trigger controls, especially the "Ticket Created Date". Is there any way to...
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Reporting Assist
I am trying to pull a list of unresolved tickets older than 30 days. I have the report in a semi-wor...
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Sort Resolved tickets by Date Resolved
It isn't possible to sort tickets by date resolved currently. This would be the most useful way to...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Prepaid tickets/time for users to use for support
We have contracts with a number of clients who get a perpaid ticket or time pack. They get like 10 t...
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Allow for Changing the Start of Reporting Week
We are a US based shop. Our weeks start on Sunday. Most other software on the planet allows for you ...
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Time Log Custom Field Variables
I would like to be able to access the Time Log custom fields as variables in triggers and email temp...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Add Today as relative date
Would like to be able to use TODAY as a date in filters. This would allow filters to be created tha...