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I want to be able to customize the default Follow Up action type
Currently, if I create a new follow up, the default action type is "add reply" as seen on the below ...
Customise time options for follow ups
The ability to customise the default time options when creating a 'Follow up'
Follow Up Date Selection
When you create a new Follow Up, you can select a date/time. When you click this field, a mini calen...
New "Pending" status not included in the Follow up action "change status"
When creating a Follow up, one of the possible actions is to change the status. The new "Pending" st...
Ability to Edit Follow up
Once a follow up has been created, you cannot 'edit' it. You have to delete and then re-create. Ed...
Follow Up - Change Department
Add a function for "change department" to ticket with Follow Up.
Follow Ups - Be able to set Urgency
Would be nice to be able to set Urgency of ticket using Follow Ups
Follow Up action in Macro
We found a good feature you could add to save time on repetitive tasks. Allow follow-ups to be inclu...
Filter possibilities for tickets with follow-up
Hello Team, Thanks a lot for feature follow up it seems great. It would be a nice feature if we coul...
Using snippets in the Follow up section also
Using snippets' shortcuts in the Follow-up section would be great feature.
Add option to use follow-ups as criteria in filters, searches and/or reports
I really like the follow-up feature, and I use it a lot. It would be useful to create filters, searc...
Add ability to create follow-ups with macros
I really love the new follow-up functionality. However, I've noticed that I often find myself settin...