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I want to be able to customize the default Follow Up action type
Currently, if I create a new follow up, the default action type is "add reply" as seen on the below ...
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Customise time options for follow ups
The ability to customise the default time options when creating a 'Follow up'
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Follow Up Date Selection
When you create a new Follow Up, you can select a date/time. When you click this field, a mini calen...
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New "Pending" status not included in the Follow up action "change status"
When creating a Follow up, one of the possible actions is to change the status. The new "Pending" st...
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Ability to Edit Follow up
Once a follow up has been created, you cannot 'edit' it. You have to delete and then re-create. Ed...
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Follow Up - Change Department
Add a function for "change department" to ticket with Follow Up.
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Follow Ups - Be able to set Urgency
Would be nice to be able to set Urgency of ticket using Follow Ups
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Follow Up action in Macro
We found a good feature you could add to save time on repetitive tasks. Allow follow-ups to be inclu...
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Filter possibilities for tickets with follow-up
Hello Team, Thanks a lot for feature follow up it seems great. It would be a nice feature if we coul...
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Using snippets in the Follow up section also
Using snippets' shortcuts in the Follow-up section would be great feature.
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Add option to use follow-ups as criteria in filters, searches and/or reports
I really like the follow-up feature, and I use it a lot. It would be useful to create filters, searc...
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Add ability to create follow-ups with macros
I really love the new follow-up functionality. However, I've noticed that I often find myself settin...