Why am I receiving a 504 error when trying to download a ticket as a PDF? - Base de connaissances / Deskpro Legacy - Deskpro Support

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Why am I receiving a 504 error when trying to download a ticket as a PDF?

Dernière mise à jour : le 25 mai 2023 par Grace Howlett

Question:

I'm trying to save a ticket to PDF using the Ticket Actions drop-down menu, but I'm getting a 504 timeout error. Why is this?

Answer:

This is a limitation of current PDF generator. Some tickets (i.e. long tickets, tickets with lots of attachments) may fail. The workaround is to use the Print function and then use your browsers Print to PDF function.

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Auteur: Grace Howlett
Creation date: 4 déc. 2018
Last update: 25 mai 2023
Publish date: 4 déc. 2018

Why am I receiving a 504 error when trying to download a ticket as a PDF? - Base de connaissances / Deskpro Legacy - Deskpro Support

Why am I receiving a 504 error when trying to download a ticket as a PDF?

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