Restoring after a stuck auto-update - Base de connaissances / Deskpro Legacy - Deskpro Support

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Restoring after a stuck auto-update

Dernière mise à jour : le 9 nov. 2017 par Paul Davies

Question

The update process has stuck and my helpdesk is offline, displaying the "The helpdesk is undergoing routine maintenance. We will be back in about 10 minutes" message. It's been a lot longer than 10 minutes and I've tried refreshing the browser but nothing is happening.

Solution

See the section Recovering from a stuck update in the sysadmin manual for how to recover from this.

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Auteur: Christopher Nadeau
Creation date: 30 janv. 2013
Last update: 9 nov. 2017
Publish date: 30 janv. 2013