How long can User open a Resolved ticket - Base de connaissances / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How long does a User have to re-open a Resolved Ticket?

How long can User open a Resolved ticket

Dernière mise à jour : le 24 août 2023 par Lara Proud

The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:

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Auteur: Emily Booth
Creation date: 15 avr. 2019
Last update: 24 août 2023
Publish date: 15 avr. 2019