How do I set a default department for tickets submitted via the user portal? - Base de connaissances / Deskpro Legacy - Deskpro Support

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How do I set a default department for tickets submitted via the user portal?

Dernière mise à jour : le 31 août 2023 par Lara Proud

To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departments.

Here there is the option to select the default department for users so that when they access the contact form via the user portal, this department will be pre-selected e.g Support rather than Sales.

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Auteur: Lauren Cumming
Creation date: 8 août 2016
Last update: 31 août 2023
Publish date: 8 août 2016