Etsi nimikkeitä - Deskpro Support
-
How can I insert pre-defined text or canned responses?
In Deskpro, you can use our Snippet feature to quickly insert pre-defined, canned responses into tic...
-
Addition of a Time Stamp Variable for Snippets
When agent create an ticket, agent need to insert time stamp as of now based on Customer's Time Zone...
-
@ Mentions in snippets
We would like to be able to mention other agents in snippits
-
Ability to view each ticket that used a particular snippet in "snippet reporting"
Would it be possible to add links to the snippet reporting feature so we can easily see the tickets ...
-
Snippets appear differently depending on if you use button or %
Hi, Inserting a snippet using either the snippet browser or the shortcut has a different outcome. Th...
-
Twig logic tags in snippets
The snippets would be much more powerful if they could use Twig logic tags much like the email templ...
-
attachment in snippets
I'd love to be able to add attachments in a snippet. One of our departments sends out a ton of .doc ...
-
Option to Sort Snippets
It would be really helpful if there was an Option to Sort Snippets like we can sort Knowledge Base A...
-
Snippet Owner
We want to create a snippet which can only be changed by one person (the owner) but used by a specif...
-
Have the option to make snippets not case sensitive
Make the listing of snippets via shortcodes case-insensitive. Currently they are case-sensitive, and...
-
DeskPro Variables for Snippets
I’m trying to customise the snippets we use in Office to provide a bit more of a custom response as...
-
Snippet Admin
It would be really useful if there was an easier to manage snippets as an admin. Removing snippets ...
-
Numbered list in snippets
Please add a numbered list option in snippets please. We use guides alot in our snippets and we also...
-
Hover-over snippets
It would be nice if I could see the full text of my snippets without actually inserting them into th...
-
variables for agents telephone number
I would like to use the agents telephone number in a snippet, so I can create a dynamic signature, w...
-
Insert name of Performing Agent with Variables
It would be good to have a twig variable option to insert the name of the agent performing the actio...
-
Selecting a snippet from v2 snippet interface causes immediate jump to the top of the list
When my agent attempts to first select a snippet from the new snippet interface, the window immediat...
-
More "shortcuts code" in snippet
It would be useful to insert more shortcuts code for one snippet.
-
Using snippets in the Follow up section also
Using snippets' shortcuts in the Follow-up section would be great feature.
-
I would like to see a separate field for 'middle name' to use in snippets
Hi there, I really like the possibility to use either the user's first name or last name in snippet...
-
Snippets editing screen needs to be bigger
I would really like the screen of the edit/new Snippet function to be bigger. So either that it is f...
-
Snippets Autocomplete!
When referencing snippets with the % in a ticket, snippets with similar names appear (as shown in th...
-
Less than (<) sign in snippets
When saving a snippet, the "less than" sign (<) will sometimes be stored as a literal < in the HTML ...
-
Create Ticket-Templates more powerful than snippets
I need a feature, where i can create a ticket from a template. So i create monthly many times the sa...