Etsi nimikkeitä - Deskpro Support
-
How do I set up an internal knowledgebase for agents only?
Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...
-
Allow redirects from archived articles to published articles
Allow agents to set a URL redirect on an archived article so it can point to a published article. F...
-
Modifiable robots.txt file
We would like the ability to modify our robots.txt file on the helpdesk to help improve our SEO. W...
-
Option to subscribe all agents to the Knowledgebase
I'd like a way to subscribe all my agents to the Knowledgebase, so when we add new article they get ...
-
Insert KB article link/content into ticket if the search is used
Currently, articles from the KB can only be inserted into tickets if you have selected the publish a...
-
Translation Option for KB categories
We would like to translate the KB categories into other languages as well
-
Add Markdown support for Knowledge Base articles
Deskpro has very inconsistent support for authoring good looking techincal content across the variou...
-
Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
-
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Currently, Knowledgebase (KB) articles have a column on the right side that displays information abo...
-
Would like to see the knowledge grouping as part of the search list
In the search field, we would like to see the knowledge listed not just as KNOWLEDGEBASE but by the ...
-
Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
-
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
-
Highlight code blocks in Articles
Currently, there is no way to highlight code blocks it will be great to have such possibility sinc...
-
Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...
-
Change new Article Status
When creating a new KB article, the default status is "Published". Can we have an option to change t...
-
Improve sorting in Publish
Under PUBLISH, I can sort downloads by Title, Date Created, or Download Count which is good. Knowled...
-
Impossible to highlight code blocks in knowledge base
It's possible to highlight code blocks in guides, but not in knowledge base articles.
-
Re-arrange the top 5 articles under each categories (should be able to choose)
When you open your KB, it displays all the categories with 5 articles underneath, I've been in conve...
-
Knowledgebase and Downloads Navigation Improvements
Example use case: Ability to list categories and sub categories like the following: Category 1 ...
-
Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
-
Settings to completely hide author, date and/or number of comments from the knowledgebase
It would be nice to have settings to completely hide author details, publish date and/or the number ...
-
Retaining information about knowledgebase sections in one-column view
When viewing a knowledgebase category in one column, there is nowhere to view the extra information....
-
Drag & Drop reordering of help center content (knowledge base articles etc)
Currently the order of articles within a section in the knowledge base is only possible by date crea...
-
Allow recently created articles on KB to be marked as *NEW*
Is it possible to have the KB within deskpro to flag recently created articles as *NEW* and then hav...
-
Knowledge Base Article Approval Process
We would like to have the ability for Knowledge Base articles to be publish via approval process. Es...
-
Network Drive/UNC path links in KB articles
Please add support to allow links in KB articles to go to network drives or UNC paths for our intern...