Etsi nimikkeitä - Deskpro Support
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Merge History and Search field in top navigation bar
The interface could be simplified a little by removing the clock symbol in the top navigation bar on...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Proper search and partial search for the user
We have found that the search fails to return a result if the full file name is included. Example: ...
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Ticket search defaults
When you use the ticket search the ticket status defaults to awaiting agent and awaiting user.The a...
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Insert KB article link/content into ticket if the search is used
Currently, articles from the KB can only be inserted into tickets if you have selected the publish a...
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Search should also include download categories
It would be good if the customer portal search would also include the download categories. Depending...
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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Have a tick box menu to pick what you want the Elasticsearch to search through, so for instance, you...
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Integrating Deskpro with Google Cloud Search
Adding the possibility of integrating Deskpro data into a global search engine, for example Google C...
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Change search defaults
The ability to change the defaults for the search bar in the agent interface, for instance, to only ...
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Search by attachment name
Add the possibility of searching emails by name of attachment(s) in email.
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Unable to search e-mails by ID
I found it hard to search for the actual e-mail ID paging through.In the search criteria, it would b...
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Would like to see the knowledge grouping as part of the search list
In the search field, we would like to see the knowledge listed not just as KNOWLEDGEBASE but by the ...
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Partial word search
When searching for users or orgainzaitons (really anything) it would be more efficient for agents to...
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Search for Article Custom Fields
Would it be possible to allow searching for articles custom fields titles or content in the portal? ...
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being able to search in Organisation's Notes
Dear Team, <br /> It would be very useful to being able to search in the Notes fields under Organis...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Distinguish users cc'd tickets in search field
Distinguish if the user is primary or in the CC in a ticket when searching for the user. Something ...
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Add Dates to Search Results
We are using Elasticsearch and it works well. The ability to sort by Best Match, Last Activity and D...
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Search in custom Organisation fields
Is there a possibility to search in custom fields for organisations? It would be great to search for...
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Make quick search navigatable with keyboard
the quick search function can only be used with a mouse. it would be much more productive if i could...
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Searchable Glossary
I have a lot of terms and acronyms in my glossary and I want users to be able to search the glossary...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Properly retain global search order selected by user
The search order for the global (ElasticSearch) option should be retained. We usually set this to "...
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Using the same intelligent search module for linking tickets like the used one at the merge feature
It would be much more convenient if we could use the same functionlity search module which is used f...