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Help Center
Uutiset
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Uutiset / Product - Deskpro Support
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Kategoria
Uutiset
syysk. 6
2022
Add Snippets and Attachments to the Follow Ups reply actions
Lara Proud
0
Product (Agent)
syysk. 6
2022
You can now view the Email Message Source
Lara Proud
0
Product (Agent)
syysk. 6
2022
Quickly copy data from fields with a click
Lara Proud
0
Product (Agent)
elok. 30
2022
We have added a global permissions toggle to enable or disable Agent App permissions
Lara Proud
0
Product (Admin)
elok. 30
2022
Refine Ticket Search with a powerful new filtering sidebar
Lara Proud
0
Product (Agent)
elok. 30
2022
You can now clear your Ticket Search History
Lara Proud
0
Product (Agent)
elok. 30
2022
Access all your ticketing features easily
Lara Proud
0
Product (Agent)
elok. 30
2022
Stay up to date with all of Deskpro's recent changes
Lara Proud
0
Product (Agent)
elok. 25
2022
We have a new way of communicating our latest product updates
Lara Proud
0
Product (Agent)
jouluk. 8
2020
New structures for Guides
Stephanie Quadranti
0
Product
syysk. 28
2020
Support for OAuth2 authentication for Office365
Phil Rigby
0
Product
heinäk. 20
2020
Introducing our new Messenger widget
Matthew Wray
0
Product
heinäk. 19
2020
Control whether Pending status is counted in SLAs and Ticket Waiting times
Grace Howlett
0
Product
heinäk. 19
2020
New Email Templates
Emily Booth
0
Product
heinäk. 19
2020
We've launched the new Help Center theme
Grace Howlett
0
Product
heinäk. 19
2020
Report on user waiting time and first reply time within working hours
Grace Howlett
0
Product
marrask. 25
2019
Approvals
Emily Booth
1
Product
syysk. 2
2019
Feedback area changing to Community
Colin Dunn
0
Product
syysk. 2
2019
Automatically create tasks with relative due dates
Colin Dunn
0
Product
syysk. 2
2019
Addition of TLS 1.1 and 1.2 support for email connections
Colin Dunn
0
Product
syysk. 2
2019
CC'd users are now listed in each email message
Colin Dunn
0
Product
kesäk. 27
2019
Forward and create new linked ticket
Colin Dunn
0
Product
kesäk. 27
2019
Improved Agent Permissions delineate access to Notes and Messages
Colin Dunn
0
Product
kesäk. 27
2019
Set an automatic review/expiry date for article content
Colin Dunn
0
Product
toukok. 15
2019
Custom Fields for Downloads
Colin Dunn
0
Product
toukok. 15
2019
Office365 simple email adaptor over EWS
Colin Dunn
0
Product
huhtik. 15
2019
Re-Open Tickets Time Limit
Emily Booth
0
Product
maalisk. 12
2019
Sub-Statuses
Christopher Nadeau
0
Product
maalisk. 12
2019
Pending Status
Emily Booth
0
Product
tammik. 21
2019
Custom Fields for Knowledgebase Article
Emily Booth
0
Product
tammik. 9
2019
Chat Queues
Grace Howlett
0
Product
tammik. 9
2019
Add Brands to Feedback
Emily Booth
0
Product
tammik. 9
2019
Language sync
Emily Booth
0
Product
tammik. 9
2019
Brand Slugs
Emily Booth
0
Product
toukok. 21
2018
Multibrand Update
Benedict Sycamore
0
Product
toukok. 21
2018
DPQL v2
Benedict Sycamore
0
Product
toukok. 21
2018
New Reports
Christopher Nadeau
0
Product
maalisk. 19
2018
Introducing: New Knowledgebase Content Editor
Benedict Sycamore
2
Product
maalisk. 19
2018
Introducing: Linking Tickets to Feedback
Benedict Sycamore
0
Product
helmik. 14
2018
Introducing: Helpdesk Data Importer
Benedict Sycamore
0
Product
marrask. 27
2017
Chat Round Robins
Colin Dunn
0
Product
marrask. 14
2017
Introducing Follow Ups
Benedict Sycamore
0
Product
lokak. 23
2017
Introducing Deskpro Guides
Benedict Sycamore
0
Product
syysk. 11
2017
‘On hold’ Escalation Event Added
Benedict Sycamore
0
Product
heinäk. 5
2017
Full Ticket Forwarding
Colin Dunn
1
Product
heinäk. 5
2017
New Snippets Interface
Colin Dunn
0
Product
heinäk. 5
2017
Permissions for Tasks and Macros
Colin Dunn
0
Product
toukok. 30
2017
New Chat Widget colors available
Zara Marchesi
0
Product
toukok. 30
2017
Trello Helpdesk Integration with Deskpro
Zara Marchesi
0
Product
maalisk. 13
2017
Ability to filter the reports dashboard by team (5.5)
Lauren Cumming
0
Product
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