We are pleased to announce a new release of the DeskPRO helpdesk platform, build #123.

The following is an automatically generated list of changes in this release:

• Allow triggers to set custom ticket fields
• Fix action selector becoming too long
• Fix PHP filter checking of changed participants
• Update filter counts after updating filter
• Fix 'op' select missing its options when being re-rendering (e.g., editing filter/trigger)
• Store original 'to' address ticket was sent to, add trigger criteria for the to address
• Add trigger action to set gateway address
• Show both the initial landing page as well as session landing page on chat info
• Fix when related browser alerts being dismissed on click could leave notification tray in wrong state
• Fix fatal error on invalid date strings
• Fix IE errors when no audio
• Report APC version in error logs
• Update embedded newticket iframe code
• Silence debug messages in runner unless using verbose
• Add person/organization fields to the report placeholder options.
• Add support for "filling" in missing values in a report series in specific circumstances.
• Add simple sidebar block creator asks just title/content
• Handle case of importing users with maps belonging to old usersource
• Ignore ctags file
• Correct chat source numbers when user times out / returns from timeout
• Tasks in tickets are now fully featured
• Remove "group by nothing" and "split by nothing" values from report titles
• Fix source_type for imported custom database usersource
• Fix required joins being stripped out when adding person criteria to ticket search filter
• Add support for adding an additional join condition to custom field joins in reports (such as tickets.custom_data[2]).
• Fix rare case where client messages might not be delivered properly. If an agent logs in after the client messages cron job has cleaned the client_messages table, then he may next the next batch of messags.
• Handle bad section_html for every section.
• Handle reloading section after failed ajax
• Ensure root field is set properly when updating a field.
• Add root field value to custom_data_* tables.
• Fix possible division by zero in DetectInlineReply
• Attach varname needs to be an array to accept multiple attachments in a reply
• Fix button stuck at saving
• Update tasks pane when adding task from ticket
• Say 'extend' on license page if not expired
• Show spinner when submitting new ticket
• Fix newticket revealing form validation errors
• Correct template used for agent-created ticket notification, make the 'from name' the agent
• Fix alignemnt and sizing issues on newticket form
• Fix fwd cutter to handle case of wrapped From
• Error out on bad forward, email agent about it
• Update preboot error style and add logo, expand on info about php version
• Save copy of ticket message when spamming
• Add axes labels to graphs in report builder.
• Add axis labels to matrix report tables.
• Add ordinal suffixes to day of the month values in reports.
• Add admin page to change frequency of deleted/spammed tickets cleanup, button to purge them
• Fix position of close-tab button when adding note
• Add logging to DetectInlineReply, fix bad detection when html tags were converted into uppercase
• Fix select2 multiselect fields being way too short when in edit mode on ticketview
• Fix saving multi-select fields
• Fix enabling the hidden agent team option when defining first team
• Fix fatal error with invalid first reply time
• Support for defaults for report builder placeholders.
• Additional report builder date presets.
• Add a report that is automatically run when entering the report builder.
• Fix warning when trying to get title of deleted usergroup
• Disable textarea resize in admin ticket editor
• Fix a strange bug in IE where updated select options dont actually render to screen
• Fixed position of nav bar, fix print view, fix active status on fav links
• Some styling to reports builder
• Include user agent in feedback about errors
• Fix interface switcher disappearing
• Adjust report graphs to show up only when applicable and only use the first selected column.
• Add an Outlook cut pattern
• Fix gear icon being cut when sprited
• Fix making window small breaking layout in reports
• Ensure deskpro_url doesnt include index.php part, ends in trailing slash
• Fix some report UI issues.
• Add total row/column to CSV output of matrix tables.
• Fix potential error with report builder SPLIT queries.
• Move message number to left, fix message init not being called on new messages added via ajax
• Fix + toggle on completed tasks
• Fix setting agent parts from viewticket not saving
• Checking all checks the rest in notification options
• Separate new tickets and filter matches notifications, new layout for notification options
• Fix adding two or more cc's at once
• Add new field type in ticket editor for CC's, handle adding CC's on newticket form
• Add find_identity capability to custom db usersource
• Updated languages: Japanese - Japanese: Changed 46 phrases, Added 15 phrases

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.