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Bug Report Suggestion DPQL Reports
Submit Feature Request
Bug Report Suggestion DPQL Reports
Palaute
Palaute
Submit Feature Request
Bug Report Suggestion DPQL Reports
Likes
Title
Status
Comments
Activity
20
Allow us to send a CC to additional emails on the account
Collecting Feedback
1
18
Give Users Service (Support) Credits to use as part of their support contract
Collecting Feedback
1
24
Option to alphabetize category list items
Collecting Feedback
0
15
More conversation in linked tickets created
Collecting Feedback
0
24
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Collecting Feedback
0
18
For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
Collecting Feedback
0
31
Multiple Organisation view access for certain Users
Collecting Feedback
3
31
Department ticket bubble color
Collecting Feedback
0
21
Quick Actions for Compact ticket list view
Planning
3
22
Better management of the categories
Collecting Feedback
2
41
Admin able to sign agents out of chat
Under Review
1
24
Insert KB article link/content into a new ticket
Collecting Feedback
0
22
Store customized Twig templates in filesystem for versioning
Collecting Feedback
0
20
Mention creation of linked tickets as notes
Collecting Feedback
0
15
Make sort order and pre-select configurable in user's ticket overview
Collecting Feedback
0
21
Trigger rule by number of replies on a ticket
Collecting Feedback
0
23
Tree view for linked tickets
Collecting Feedback
0
14
PHP CAS integration
Collecting Feedback
1
19
Simplify task of creating a ticket from agent interface
Collecting Feedback
0
27
Add Separate Notification for Mentions in Tickets
Collecting Feedback
1
21
Ability to "Notify All Agents" in Triggers
Collecting Feedback
0
26
Move Messages to Other Tickets
Collecting Feedback
0
34
Delayed Send Feature
Collecting Feedback
2
18
Please add the ability to list specific products in the selection criteria
Collecting Feedback
1
31
Bugzilla Integration
Under Review
0
29
Insert pretty graphs into pdf of generated reports
Collecting Feedback
1
18
The ability to choose which reports display in the reports interface homepage
Collecting Feedback
1
14
Email Template: "Comment Deleted" template is incorrect
Collecting Feedback
0
23
Ticket feedback to be emailed to agent
Collecting Feedback
0
72
Teamviewer or Join.me integration
Under Review
2
90
Integration with TFS online
Under Review
4
34
Reports - Easy search of labels by date range, organisation etc.
Collecting Feedback
0
29
Add Priority to Android App
Collecting Feedback
0
32
Secure emails & Customer communications
Collecting Feedback
1
37
Ability to redirect chat depending on the Agent language
Under Review
1
42
Add CMDB functionality
Collecting Feedback
0
24
Ability to Show a live updating report for all agents
Collecting Feedback
1
19
Properties in agent interface doesn't wrap text
Collecting Feedback
0
43
Download all attachments at once
Collecting Feedback
6
16
Windows 8.1 Notification
Collecting Feedback
0
21
Billing in New Ticket Window
Collecting Feedback
0
25
Forward a ticket via macro
Collecting Feedback
1
24
Customize update chat message for agents
Collecting Feedback
0
23
Public tasks should be visible only in the ticket scope
Collecting Feedback
0
27
Turn a feedback in to a ticket
Collecting Feedback
0
21
Linking to ticket without whole view state
Collecting Feedback
0
20
Enable Escalation Trigger for Main Ticket Owner Only
Collecting Feedback
0
24
Making teams dependant of departments
Collecting Feedback
0
20
Mobile version of portal does not include a "lost password" link
Collecting Feedback
0
26
Links in custom ticket fields
Collecting Feedback
0