Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Ota yhteyttä

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Suggestion DPQL Reports
Submit Feature Request
Bug Report Suggestion DPQL Reports
Palaute
Palaute
Submit Feature Request
Bug Report Suggestion DPQL Reports
Likes
Title
Status
Comments
Activity
143
Disregard tickets ONHOLD from SLA-plan
In Development
3
23
Agent Unable to Set Language on New Ticket
Collecting Feedback
0
20
Re-Order Actions On a Trigger
Collecting Feedback
0
26
List of user Downloads through the REST API
Collecting Feedback
0
27
Enable Trigger on Billing & Logs add/update
Collecting Feedback
0
19
Condensed view of Ticket & messages in Agent Interface
Collecting Feedback
0
21
Transfer article comment to ticket queue
Collecting Feedback
0
18
Add "Yesterday" to Date Selections in Reports Overview Page
Collecting Feedback
1
17
Reorder custom choices - Nesting
Collecting Feedback
0
21
Ticket locked information to be smaller
Collecting Feedback
1
27
Round Robin Queue outside Working Hours
Collecting Feedback
0
33
Ability to have different working hours for different days of the week
Collecting Feedback
0
69
Away from Desk to disable Round Robin for Agent
Collecting Feedback
4
18
API should return ID of "predefined choices" custom field
Collecting Feedback
0
26
If an agents open the same ticket show them info that another agent is in a ticket
Collecting Feedback
0
25
Allow the use of variables in signatures.
Collecting Feedback
2
25
Copy form layout from another department
Collecting Feedback
0
46
Working hours taken into account in escalations OR SLAs to be completed by actions
Under Review
4
18
Would like more settings on ticket archiving
Collecting Feedback
0
29
On hold in reporting
Collecting Feedback
0
25
Chat fields required to help with chat reporting
Collecting Feedback
0
21
Tasks Included in Quick Search Results
Collecting Feedback
0
51
Include Full Date Instead of "x days ago" on tickets
Collecting Feedback
2
14
Add agents to teams while AD synchronization
Collecting Feedback
0
28
Provide API Mechanism to authenticate users against Deskpro DB
Collecting Feedback
0
65
Ability to customize satisfaction survey questions
Collecting Feedback
2
38
Department separation
Collecting Feedback
0
40
Adding a drop down for user CC selection when creating a ticket
Collecting Feedback
1
28
Allow agent filtering on Ticket Satisfaction reports
Collecting Feedback
1
25
Add agent permission to view \ hide Notes field.
Collecting Feedback
0
30
Addition of a Time Stamp Variable for Snippets
Collecting Feedback
0
31
Customization of who the Customer Satisfaction Survey is sent to
Collecting Feedback
0
20
Allowing for text to be added above Reply Line
Collecting Feedback
0
20
Tasks visible to clients (by agent choice) based on ticket
Collecting Feedback
1
126
System wide holiday & working hours definition
Collecting Feedback
3
36
Play a sound for a user when an agent answers a live chat
Collecting Feedback
0
37
Mailchimp Integration
Under Review
0
42
Allow for “Internal Only Tickets”
Collecting Feedback
3
71
Create an OR function for custom filters
Collecting Feedback
4
20
Allow us to send a CC to additional emails on the account
Collecting Feedback
1
18
Give Users Service (Support) Credits to use as part of their support contract
Collecting Feedback
1
25
Option to alphabetize category list items
Collecting Feedback
0
15
More conversation in linked tickets created
Collecting Feedback
0
24
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Collecting Feedback
0
18
For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
Collecting Feedback
0
31
Multiple Organisation view access for certain Users
Collecting Feedback
3
35
Department ticket bubble color
Collecting Feedback
0
21
Quick Actions for Compact ticket list view
Planning
3
22
Better management of the categories
Collecting Feedback
2
42
Admin able to sign agents out of chat
Under Review
1