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Bug Report Suggestion DPQL Reports
Submit Feature Request
Bug Report Suggestion DPQL Reports
Palaute
Palaute
Submit Feature Request
Bug Report Suggestion DPQL Reports
Likes
Title
Status
Comments
Activity
55
Ability to edit published knowledgebase articles, but keep edits as draft
Collecting Feedback
2
37
Organization users' time zone matching made easier
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Collecting Feedback
1
28
Deactivate or limit API logging
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Collecting Feedback
0
31
Send email to Teams as well as individuals
Collecting Feedback
0
29
Replying to tickets by email that can add follower
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Collecting Feedback
0
29
Exchange public folder support
Collecting Feedback
0
32
Adjustable column headers in agent interface
Collecting Feedback
0
27
Hide disabled users from Agent searches
Collecting Feedback
0
34
More control over SLA alerts
Collecting Feedback
0
42
Adding a Service Catalog within Deskpro (ITIL)
Collecting Feedback
0
44
Possibility to translate Signature
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Collecting Feedback
0
37
Add download hotlinks via API
Collecting Feedback
0
23
Toggle showing user email address
Collecting Feedback
0
45
Filter for "Last Agent Note"
Collecting Feedback
2
32
Sort list pane view by clicking on head of column
Collecting Feedback
1
29
Please add search articles by author
Collecting Feedback
0
36
Testing for Office Hours in Templates
Collecting Feedback
0
27
Add Agent that Receives Feedback as Follower on the Ticket
Collecting Feedback
0
38
HTML code "instant view"
Collecting Feedback
0
36
Ability to filter tickets by JIRA status
Collecting Feedback
0
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Collecting Feedback
0
67
Group Custom Reports
Collecting Feedback
2
43
Add Today as relative date
In Development
2
31
Tickets filter in mobile version
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Collecting Feedback
1
154
Disregard tickets ONHOLD from SLA-plan
In Development
3
30
Agent Unable to Set Language on New Ticket
Collecting Feedback
0
36
List of user Downloads through the REST API
Collecting Feedback
0
37
Enable Trigger on Billing & Logs add/update
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Collecting Feedback
0
36
Transfer article comment to ticket queue
Collecting Feedback
0
25
Reorder custom choices - Nesting
Collecting Feedback
0
40
Ticket locked information to be smaller
Collecting Feedback
1
42
Round Robin Queue outside Working Hours
Collecting Feedback
1
43
Ability to have different working hours for different days of the week
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Collecting Feedback
0
45
Allow the use of variables in signatures.
Collecting Feedback
2
43
Copy form layout from another department
Collecting Feedback
0
58
Working hours taken into account in escalations OR SLAs to be completed by actions
Under Review
4
33
Would like more settings on ticket archiving
Collecting Feedback
0
44
On hold in reporting
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Collecting Feedback
0
33
Tasks Included in Quick Search Results
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Collecting Feedback
0