Skip to main content

Deskpro 2019.4 Release - اخبار / Release Announcements - Deskpro Support

Farvardin 15 2019

Deskpro 2019.4 Release

Authors list

We are happy to announce the release of Deskpro version 2019.4.  Included in this release is a time limit on the 'Re-Open Ticket' Permission, as well as many other improvements and bug fixes. 

  • Re-open time limit - You can now specify how much time a user has to re-open a ticket that has been resolved.

Other Improvements

  • DP-3304 Admin status clashes with limited Permissions
  • DP-178  Turkish character searching improved
  • DP-3264 Allow to log snippet usage on ticket message API
  • DP-3064 Add ticket log entry for TicketCharge deletion through the API V2
  • DP-3242 Slow ticket form render with many options
  • DP-3239 Optimisation of realtime UI behaviour when sending replies/notes into tickets.


Bug Fixes

  • DP-3194 Check API key criteria
  • DP-2121 Emojis' section are displayed below Chat make it difficult to select any Emojis
  • DP-2825 The email address field title on the contact form should not overlap the 'Manage your email addresses' link
  • DP-3300 /api/v2/organizaitons form fixes
  • DP-3199 Cannot enable API logging
  • DP-2346 No value in admin User Interface select box
  • DP-2560 Typing new message in IM should scroll down to it.
  • DP-3281 Pending Status Not Updated
  • DP-3282 API | Unable to handle api request when trying to fetch large number of records
  • DP-3266 Custom CSS changes made to Brand A also appear in the portal editor for Brand B
  • DP-2923 It shouldn't be possible to use an agent email as a gateway account
  • DP-2622 IM overflow bug
  • DP-3265 _dp_csrf_token need to be secured
  • DP-3196 Feedback properties shows "votel" next to the "Votes" count
  • DP-3142 Missing sub-status in various places
  • DP-3259 Call to a member function getDisplayNameUser() on null
  • DP-3262 Render context values in snippet render endpoint
  • DP-3260 JSON Service app doesn't use authentication field
  • DP-3042 KB article improvements
  • DP-3195 Clicking on "Copy Permalink" for a Feedback doesn't actually provide a permalink
  • DP-3150 'Create Ticket' button in an ended chat is obstructed from view
  • DP-2885 Text editor on portal side is obfuscating/truncating HTML/XML
  • DP-3258 Call to a member function setPassword() on boolean
  • DP-3234 Blank emails from UPS
  • DP-3197 When merging tickets, the remaining ticket isn't opened
  • DP- 3095 EWS_exception [35] - Curl SSL error - causes failed emails to not attempt any retries.
  • DP-3318 Ticket crashes or blocks browser in some rare cases
  • DP-3324 Cannot search on a Download filename
  • DP-3275 User is able to create "Ticket" without adding any message on message field
  • DP-3316 When adding a  ticket note, the ticket status changes to awaiting user and then changes back to awaiting agent
  • DP-3297 User is able to create content (Article, News) without adding a message
  • DP-3293 Images with (.bmp, .log, . tiff) extension are not displaying after upload in the "Agent IM" section
  • DP-3334 A new agent cannot join and existing live chat using the "Join Chat" button
  • DP-3233 Further and continued improvements to inline images and email attachment behaviour
  • DP-3366 Stat using "Pending" status shows tickets as resolved but they are not resolved


مفید Unhelpful

41 of 95 people found this page helpful

اضافه کردن نظر

Please log in or register to submit a comment.

Need a password reminder?