Option for agent interface to default to Note - انتقادات و پیشنهادات / Feature Request - Deskpro Support
Option for agent interface to default to Note Finished
Most of the ticket work we do is adding admin notes on tickets rather than sending user responses. It'd be nice to have an option where the agent interface will default to Note instead of Reply upon opening tickets in the work space of the agent interface.
Comment (1)