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Showing results in Community for: “Status” (10)
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Disable the Pending status
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Reports on Tickets excluding the time ticket was on Resolved Status
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Show ticket Status in Notification Area
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New "Pending" status not included in the Follow up action "change status"
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Define default status for publish
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Option to add agent validation to fields for statuses other than resolved
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Add "Unassigned" to "Set Agent" within Macros
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Ability to choose sub-statuses when sending a reply
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Regarding being able to sort Tickets > Statuses > Sub-Statuses
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Ability for customers to view ticket 'Status' in the user portal