Deskpro Legacy
-
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18. dets 2014
011. sept 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11. aug 2014
011. sept 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28. okt 2014
011. sept 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28. okt 2014
011. sept 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 6. juuni 2018
012. sept 2023 -
How do I manually run the email processing command?
Published: 9. apr 2013
013. sept 2023 -
Using an Office365 Email Account for Cloud
Published: 29. sept 2020
012. sept 2023 -
How do I limit agent access to tickets by department?
Published: 12. aug 2014
112. sept 2023 -
Change the name of the Contact Us tab
Published: 9. veebr 2015
013. sept 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29. juuli 2014
013. sept 2023 -
Using the Deskpro API browser
Published: 6. nov 2014
013. sept 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2. juuni 2015
013. sept 2023 -
I'm having trouble forwarding individual ticket messages to email
Published: 8. okt 2014
013. sept 2023 -
How does Deskpro match email replies to their proper tickets?
Published: 26. juuli 2018
013. sept 2023 -
Can I keep my existing support email address?
Published: 23. sept 2014
013. sept 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 16. sept 2014
013. sept 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10. nov 2014
013. sept 2023 -
I'm having trouble with my portal chat tab
Published: 9. juuli 2014
013. sept 2023 -
How can I make knowledgebase articles visible to specific users only?
Published: 13. nov 2014
213. sept 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16. sept 2014
013. sept 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 15. nov 2021
013. sept 2023 -
Show text on the portal only to a certain usergroup
Published: 4. juuni 2015
013. sept 2023 -
How do I automatically email users when their ticket has been assigned?
Published: 8. sept 2014
013. sept 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 29. juuni 2015
014. sept 2023 -
How do I set up round robin ticket assignment?
Published: 10. sept 2014
315. sept 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 5. juuni 2018
015. sept 2023 -
How do I set up an email account for outgoing messages only?
Published: 3. juuni 2014
015. sept 2023 -
How can I send automatic SMS notifications to agents?
Published: 5. sept 2014
015. sept 2023 -
How can I use Deskpro Mobile?
Published: 15. sept 2023
215. sept 2023 -
How can I enable WiActs Single Sign-On?
Published: 16. märts 2016
019. sept 2023 -
How do I change the fields on the ticket form?
Published: 16. sept 2014
019. sept 2023 -
Can I import data from other systems or helpdesks?
Published: 24. okt 2012
020. sept 2023 -
How do I create a custom button for my chat widget?
Published: 22. apr 2013
020. sept 2023 -
Messenger Widget Options
Published: 15. juuli 2020
020. sept 2023 -
I'm having trouble with an error: "Failure 0x51"
Published: 29. juuli 2015
025. sept 2023 -
How do I translate a custom phrase?
Published: 29. jaan 2015
025. sept 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 22. juuni 2015
027. sept 2023 -
How can I switch email clients whilst using Deskpro?
Published: 16. sept 2016
027. sept 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8. mai 2018
027. sept 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Published: 10. juuli 2018
027. sept 2023 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7. jaan 2015
027. sept 2023 -
How can I set up a new brand?
Published: 5. jaan 2017
027. sept 2023 -
Reports : DPQL Reference
Published: 22. märts 2018
027. sept 2023 -
I'm having trouble disabling HTTPS
Published: 9. dets 2015
03. okt 2023 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16. okt 2015
03. okt 2023 -
How can I best manage out-of-office agents accounts?
Published: 1. apr 2015
06. okt 2023 -
What ports do I need open for Deskpro?
Published: 19. okt 2023
019. okt 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Published: 5. dets 2012
226. okt 2023 -
What are some Deskpro productivity tips for agents?
Published: 28. okt 2014
09. jaan 2024 -
Creating an Impact, Urgency and Priority matrix
Published: 24. märts 2021
09. jaan 2024