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Can I set my helpdesk so that users can't reopen tickets after a certain time period? - Knowledgebase / Using Deskpro / Admin / CRM - Deskpro Support

Can I set my helpdesk so that users can't reopen tickets after a certain time period?

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Whether or not users can re-open a resolved ticket is controlled by this usergroup permission: in Admin > CRM > Usergroups click a usergroup like Everyone or Registered

 

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To stop users from re-opening tickets, you can set this permission to off for all your usergroups.

This means that as soon as a ticket is resolved, users can't re-open it.

If you want Users to be able to reopen Tickets for a specific period of time before they are unable to reopen them you can use the settings within this toggle to specify the period of time, such as 1 week.

You can also set the behavior that will occur if a User attempts to reply after the time limit you set.


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