Skip to main content

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc - Community / Feature Request - Deskpro Support

2

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc Collecting Feedback

If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees if Deskpro is down as a cc, and if so, does not create a new ticket and instead uses subject matching to add it to the relevant ticket.

Add a comment

Please log in or register to submit a comment.

Kas soovite salasõna meeldetuletust?