1. It would be nice to have the chance to reference to the system-wide holiday definition in ADMIN-TICKET-SETTING when defining new SLAs: 2. It should be possible to generally define different working hours schemes that could be referenced to when defining SLAs. Elsewhere I have to redefine it again and again as "custom working hours.
System wide holiday & working hours definition - Community / Feature Request - Deskpro Support
System wide holiday & working hours definition Collecting Feedback
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Comments (3)
Here in the states we have holidays that do not correlate on a specific date, but on a specific day in the month. Examples of common, no work, holidays that do not fall on a specific day: Memorial Day - Celebrated on the last Monday in the month of May Labor Day - Celebrated on the first Monday in September Thanksgiving Day - Celebrated on the fourth Thursday in November It would be nice to be able to schedule these as reoccurring holidays, because I am lazy. :D