Currently it's only possible to set a global webhook for the Slack app/widget, meaning you can only trigger a message to one single Slack channel. Please extend the app to support individual webhooks/channels per Trigger, since different teams usually use different Slack channels. Thanks!
Slack App: Set individual webhooks / channels per Trigger - Community / Feature Request - Deskpro Support
Slack App: Set individual webhooks / channels per Trigger Collecting Feedback
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