Skip to main content

Reporting for ignored calls on Voice Round Robin - Community / Feature Request - Deskpro Support

12

Reporting for ignored calls on Voice Round Robin Collecting Feedback

Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignore notifications from the round robin routing method and let the call skip to the next agent.

This would obviously be helpful for measuring agent proactivity.

Add a comment

Please log in or register to submit a comment.

Kas soovite salasõna meeldetuletust?