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Problem and Incident Enhancement - Community / Feature Request - Deskpro Support

New Feature Request
Problem and Incident... Community
27

Problem and Incident Enhancement Collecting Feedback

Please consider expanding the Problem and Incident functionality to allow tickets/incidents that are associated with a Problem to be updated (with a single response) in mass when the parent problem has been closed by either a workaround or by resolving the root cause .

This would put DeskPro and this feature more in line with ITIL best practices.

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Kas soovite salasõna meeldetuletust?
New Feature Request
Problem and Incident... Community

Sildid

ITIL Problems
Autor
Ben Willis
Last update
15. jaan 2018
Category
Functionality