Notify agents more clearly when a new chat has been assigned to them via Round Robin - Community / Feature Request - Deskpro Support

Notify agents more clearly when a new chat has been assigned to them via Round Robin Collecting Feedback

Lynn Palumbo

When using Round Robin for Chat, the designated person who receives the chat in the round robin is not hearing ringing or having the dialog box pop-up. This means that they don't always notice when a new chat has been assigned to them and this impacts our ability to answer active chats in a timely manner.

We'd like there to be a more obvious notification for the agent when chats are assigned via Round Robin.

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New Feature Request

Autor: Lynn Palumbo
Last update: 17. nov 2023
Category: Chat

Notify agents more clearly when a new chat has been assigned to them via Round Robin - Community / Feature Request - Deskpro Support

Notify agents more clearly when a new chat has been assigned to them via Round Robin Collecting Feedback

Add a comment

Sildid