It would be helpful to have some sort of interface for displaying critical information about a particular organization or user when interacting with their tickets or records. Possibly just when opening one of their tickets.
Sometimes there is information that a tech really needs to see before contacting someone and they may not always remember to check out the organization notes beforehand.
It would also be nice if it there was a way to set the hot note to expire after some period of time so that if you know it's only going to be relevant for a few months you don't have to go back and clean up it manually a year later.
Being able to view critical information on an organization on a ticket - Community / Feature Request - Deskpro Support
Being able to view critical information on an organization on a ticket Collecting Feedback
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