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Title / Author
Status
Comments
Activity
1
Intelligent ticket assignment
Kyle Griffin
17. mai 2024
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0
0
Be able to mark an email as important
John Monkhouse
16. apr 2024
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0
0
Brand Information for Snippets
John Monkhouse
16. apr 2024
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0
1
Merge billing items when merging people or companies
Lieven Embrechts
29. märts 2024
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0
1
avoid excessive registered users in CRM
Lieven Embrechts
29. märts 2024
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0
1
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
13. märts 2024
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0
0
Display file name in history for 'file' field type
Koen
11. märts 2024
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0
0
Display file name in history for 'file' field type
Koen
11. märts 2024
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0
0
Copy a Approval
John Monkhouse
5. märts 2024
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0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
5. märts 2024
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0
0
Default department per usergroup
Koen
22. veebr 2024
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0
2
Copy a Macro and Triggers
John Monkhouse
16. veebr 2024
Collecting Feedback
1
1
Help Center: publish calendar with events
Koen
16. veebr 2024
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0
1
Datepicker
Service | Ascoo-ITS
16. veebr 2024
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0
1
Publish guide on search results
Bas Rikkerink
15. veebr 2024
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0
1
Change order of search result tabs
Bas Rikkerink
15. veebr 2024
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0
0
Form condition for fields based on user group
Koen
14. veebr 2024
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0
0
Add 'Review date' option for Guide
Koen
14. veebr 2024
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0
0
Option to auto-expand table in report so it always shows all all values
Koen
8. veebr 2024
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0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen
8. veebr 2024
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0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen
8. veebr 2024
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1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
6. veebr 2024
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0
0
Trigger Suggestions
John Monkhouse
6. veebr 2024
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0
1
Agent Messages Text Entry
Samuel Wolfe
5. veebr 2024
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0
1
Displaying names on agent notes
David Palmquist
29. jaan 2024
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0
1
View Department
John Monkhouse
26. jaan 2024
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0
2
Customer Admin Roles
John Monkhouse
25. jaan 2024
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0
1
Agent login logs - API support
Izsak Szikra
16. jaan 2024
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0
1
Give agent permission to edit values of a specific field
Koen
15. jaan 2024
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1
0
Add 'send (agent) email' action to macro functionality
Koen
13. jaan 2024
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0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
11. jaan 2024
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0
0
Mass update Team of ticket via Admin area
Koen
9. jaan 2024
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0
0
Searching/filtering for chats that are not live
Christian Cantinelli
8. jaan 2024
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0
0
Lists for chats that are not live
Christian Cantinelli
8. jaan 2024
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0
4
UNDO....on sending message to customer
Marion Abramo
5. jaan 2024
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0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
15. dets 2023
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
7. dets 2023
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0
0
Approval for Helpdesk Articles
Lucas Wood
5. dets 2023
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0
0
Article/News/Community comment to email
Marion Abramo
1. dets 2023
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0
2
Option to delete a user without deleting their tickets
Marion Abramo
22. nov 2023
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0
1
Add label while creating ticket as agent
Jan Gerlach
22. nov 2023
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0
0
Separation line - font task bar
Shea Manion
20. nov 2023
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0
3
[UX suggestion] Change label 'Add' to 'Add label'
Koen
10. nov 2023
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0
1
Add interface to mange Problems, just like you can manage Snippets
Koen
9. nov 2023
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0
1
Hide messages
Adin Rand
9. nov 2023
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0
0
Duplicate Detection
Ashley Clark
7. nov 2023
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
27. okt 2023
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0
0
Add option to set default sorting for queus
Koen
24. okt 2023
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0
0
Locked by Agent Preview
angie
20. okt 2023
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0
0
Voice - Add Conference Call feature
Lara Proud
19. okt 2023
Collecting Feedback
0