We are pleased to announce a new release of the DeskPRO helpdesk platform, build #428.

The following is an automatically generated list of changes in this release:

• NEW NewTicket drafts
• IMPROVEMENT UserChat open large images in new window
• IMPROVEMENT allow multiple values in remote filter/trigger criteria
• FIX Contextual Field "Add Another" link not working in Safari
• FIX Improve error messages and error handling in Exchange email account adapter
• FIX save per person and per org fields on newticket
• FIX saving person and org custom fields on newticket
• FIX Agent: Grouping by org and viewing the 'None' set did not work
• FIX Portal search on labels and UTF8 characters
• FIX Portal: Template typo caused custom ticket fields to go missing from user viewticket layout
• FIX Agent fwd emails with reply codes did not properly strip the reply codes
• FIX Admin: Could not delete a round-robin that had ever been used before
• FIX Potentially showing license error on some servers where a HTML redirect is rendered
• FIX Inconsistently applying permissions to org tickets
• FIX Organizations and People list scrollbar disappears when changing view
• FIX Admin: Language on satisfaction escalation mentions status being 'awaiting user' where it should say 'resolved'
• FIX TicketFilters and TicketTriggers are now saved correctly
• FIX fix potential sync problems
• FIX Admin: Editing triggers with custom fields would show validation errors
• FIX allow to use workflows in dep layout criteria
• FIX broken admin criterias
• FIX Adding tasks from tickets with a due date did not save
• FIX grouping label
• FIX Agent: Unassign from within ticket view caused a JS error and did not unassign the ticket.

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.