Ir al contenido principal

DeskPRO Build #286 Released - Noticias / Release Announcements - Deskpro Support

Aug 13 2013

DeskPRO Build #286 Released

Lista de autores

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #286.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT You can now select who appears as the author of messages added via "add ticket reply" trigger
  • IMPROVEMENT "trust_proxy_data" option now accepts an array of CIDR IP ranges. If the client IP address falls within one of the ranges, trust_proxy_data is enabled and the system will attempt to use the "real" client IP address forwarded by the trusted proxy.
  • IMPROVEMENT "Email domain" trigger criteria will still match if you entered the "@" symbol in your input
  • IMPROVEMENT Clicking items in qucik-search results or from the "recent" menu will focus the tab if it is already open
  • IMPROVEMENT Better handling of cases where old emails are reloaded into a POP3 account (for example, resetting Gmail POP3 settings)
  • IMPROVEMENT Lanugage can be set via triggers and macros
  • IMPROVEMENT Language detection in email gateway runs on any user that has no language set in their profile, rather than just new users
  • FIX Ticket listing pane doing a total refresh updating when it shouldn't (e.g., after a single ticket was removed)
  • FIX Joomla plugin action URL should not match filesystem dir because this can cause a problem with mod_rewrite dropping the query string
  • FIX "Add ticket reply" action executed by a trigger on a ticket without an assigned agent would fail
  • FIX Creating new agent based off an existing agent could cause warning if other agent did not have any filter subscriptions
  • FIX Ordering by urgency descending did not work
  • FIX Custom favicon when using a remote store
  • FIX Snippet keywords would not work if you used backspace while typing the keyboard
  • FIX Possible double-event in quick search box causing clicked item to open and immediately close
  • FIX Possible wrapping of logout/preferences/help line in agent interface could make those links hidden
  • FIX Missing ticketlog entry for language changes
  • FIX Overriding 'from name' on request feedback action wouldn't work
  • FIX Issues with column/title mismatches in ticket search CSV export
  • FIX Editing usergroup permissions in publish categories did not always save
  • FIX Welcome email on adding agents via mass-add

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

Útil Poco útil

39 de 75 personas considera que esta página es útil

Nuevo comentario

Por favor, ingresa o regístrate para enviar un comentario.

¿Necesitas que te recordemos la contraseña?