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Deskpro 5.8.0 - Noticias / Release Announcements - Deskpro Support

Jul 18 2017

Deskpro 5.8.0

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We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes and Improvements. 



  • [Admin] You can now use templates (variables, conditions, etc) in triggers and escalations to set values on custom fields.


  • [Agent] Client-side performance improvements (significant in some helpdesk configurations)


  • [Portal] Copy and paste via context menu would remove special characters
  • [Agent] Save button was missing on user/org notes
  • [Portal] Password reset was suseptible to abuse (outgoing email flooding) if captcha was not enabled
  • [All] Multiple areas where language phrases were missing
  • [Agent] New ticket drafts would duplicate attachments when reloaded
  • [Agent] Unable to delete/ban a user
  • [Agent] Possible error when submitting empty search to ElasticSearch
  • [Agent] Opening a ticket may fail with an error if you had no email accounts configured
  • [Agent] PDF ticket export may break in some cases
  • [Admin] Usergroup perms also show as switched off
  • [Agent] In fwd beta, all timestamps are shown as Jan 1970
  • [Agent] Grouping doesn't work in Recycle Bin
  • [Agent] Creating a linked ticket doesn't include signature
  • [Admin] Clickatell app was broken
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