DPQL Examples
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How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publicado: 10 jul 2018
010 jul 2018 -
Average time till first response
Publicado: 20 jul 2021
023 jul 2021 -
Number of tickets created this year month by month compared to last year
Publicado: 20 jul 2021
023 jul 2021 -
First Contact Resolution
Publicado: 20 jul 2021
023 jul 2021 -
List of tickets that haven't had an agent reply in over 24 hours
Publicado: 20 jul 2021
023 jul 2021 -
Average resolution time of tickets
Publicado: 20 jul 2021
023 jul 2021 -
Report to generate ticket custom field IDs
Publicado: 26 mar 2020
026 mar 2020 -
Reporting on reopened tickets
Publicado: 27 jun 2019
012 jul 2019 -
Reporting on linked tickets
Publicado: 24 jun 2019
012 jul 2019 -
What do I use in a query to retrieve the email address of ticket users?
Publicado: 8 oct 2014
014 may 2018 -
Export user data
Publicado: 1 nov 2016
022 may 2018 -
Number of times 'Downloads' have been downloaded in the user portal
Publicado: 1 nov 2016
014 may 2018 -
Show tickets in order of the number of different agents who replied
Publicado: 24 feb 2016
014 may 2018 -
Summing ticket charges
Publicado: 27 nov 2015
014 may 2018 -
Retrieving user hostname information in reports
Publicado: 30 ene 2015
014 may 2018 -
Can I include Satisfaction survey results in my reports?
Publicado: 7 ene 2015
12 sept 2021 -
Displaying ticket messages in a report
Publicado: 22 dic 2014
014 may 2018