Pasar al contenido principal

How do I enable logging for incoming email processing? - Base de conocimiento / Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

How do I enable logging for incoming email processing?

Lista de autores

If you're having trouble with the processing of incoming emails in Deskpro On-Premise, you can enable logging to see what's happening.

 

You can run the following command from the command line to see email processing output in real time:

php bin/cron --verbose -j process_email_gateways -f

--verbose to generate output
-j to only run the process emails job
-f to force running regardless of timers (eg to run more than once a minute)
 
You can also enable the cron log (same as --verbose but logs to a file). Add this to your config.php:

$DP_CONFIG['debug']['write_cron_logfile'] = true;

This will log everything that happens when the cron job/Scheduled Task runs, which includes email processing, to /data/logs/cron.log - disable this once you are finished troubleshooting.
 
And to log ticket filter matches and notification events, add this to config.php:

$DP_CONFIG['debug']['ticket_change_logger'] = 1;

Logs to /data/logs/ticket-change-tracker.log
 
This provides data for tickets created by email as well as changes made through the agent interface.

De ayuda Poco útil

58 de 105 personas considera que esta página es útil

Nuevo comentario

Por favor, inicia sesión o regístrate para enviar un comentario.

¿Necesitas que te recordemos la contraseña?