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3

SLA is completed only when the second agent response when an agent creates a ticket

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0

3

Custom ring voice

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5

Notifications for blocked attachments

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2

Language of messenger widget embedded on a different site changing according to language of website

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4

Additional total times in DPQL

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3

Sending messages to ccs without sending to the ticket owner

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0

Creating a trigger to later the way users receive agent reply triggers

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0

Action Code to add CCs to a ticket

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2

Reports custom data parent value

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0

Add Notification

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3

Changing timeframes on the Group By Selection

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0

Organization Managers should not be cc'd on their own tickets

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0

Separate the owned and team agent permissions

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0

Allow a user to be created within Deskpro without the need for an email address.

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5

Multiple questions in the satisfaction survey

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1

3

Voice - Tiered Queues/Overflow

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3

Ability in triggers to select parent value

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6

Scheduled tickets/tasks

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1

2

Auto-correct and auto-capitalise words in the reply box

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3

Create report that is able to link articles to brands

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6

Forward an email into an existing ticket

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2

Link to Support page on the Agent Interface more accessible

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2

Alerts for incoming email processing errors

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1

0

Ability to create HTML Knowledge, News and Guides

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2

Custom Messenger buttons

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2

Process agent email replies to notes as notes, and emails to replies as replies.

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2

Include Approval information in PDF Export of ticket

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10

Improve colors options for stacked bar graphs

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47

Deskpro Search Metadata Description

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15

Reporting for ignored calls on Voice Round Robin

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5

Adding Audio Option for Deskpro Captchas

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7

Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter

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4

Have widget menu visible at all times on dashboards

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1

Sticky Message/note toolbar

Report

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5

API endpoint for per organization custom field

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0

Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

Report

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5

Customisable tab title

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5

Option to change subject line on ticket when user's email contains a different subject

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25

Full Message View Permanent

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0

Please add ticket satisfaction criteria to the ticket search function on the Agent site

Report

0

0

Search, categories and filter for uploaded images - knowledgebase

Report

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0

Able to delete your previously uploaded images into knowledgebase

Report

0

5

Confirmation message pop up when changing department of a ticket

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0

Search/filter and delete options for uploaded images

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4

Transfer calls to external numbers

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5

Set triggers to run based on SLA statuses changing

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0

Embedded Widget - Screenshot Function

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0

Embedded Widget - Context Sensitive Help

Report

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0

Send the admin a notification when e-mail is rejected

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0

Define working hours for escalations

Report

0