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2
Labels - Department based segregation
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0
1
Allow a ‘minimum business days’ configuration of date picker
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0
1
Ticket field - Select field - To hide an option from user form only
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0
0
I would like the "Search in top bar" to include custom field searches by default
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0
0
Mass Action to Link tickets
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0
0
Mass Actions based on a common parent ticket
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0
1
manually set usersource_sync time
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0
0
Apply Permissions\Department at the Article level
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0
1
Privacy between departments
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0
0
Specific sender set as always agent note
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0
0
Merge Multiple Tickets at once
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0
0
Custom Field Data Import
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0
0
I want to specify the items to be output in the CSV output of tickets.
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0
6
Form builder for time log and billing
Collecting Feedback
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0
Make guides templated
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0
0
add a new API call for 'date_last_modified'
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0
0
Filtering on Categories in the Community
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0
0
Summary count when grouped by
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1
Inserting pictures into a community comment
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0
0
Filtering option on Custom Fileds in Community topics
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0
1
Disable new ticket creation on specific email account/s allowing replies for active tickets
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0
0
Integration to project management system Clickup
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0
0
Agent option to enable reply formatting by default
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0
0
SLA failed not clear enough
Collecting Feedback
0
0
Allow Users to view Problems
Collecting Feedback
0
0
Azure AD B2C
Collecting Feedback
0
0
Ability to change star to none
Collecting Feedback
0
2
Ability to minimise collapse the reply box
Collecting Feedback
0
0
Auto remove user from ticket by user reply/response mails
Collecting Feedback
0
1
Ability to "HIDE" disabled users, organizations, etc. in Tickets
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0
2
Ability to re-order lists
Collecting Feedback
0
0
Feedback post v5 to v6 upgrade
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0
0
Notification about updated KB articles
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0
0
Adding text beneath the Signature box
Collecting Feedback
0
1
Option to add agent validation to fields for statuses other than resolved
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0
0
Subscribe a batch of users to new/modified knowledgebase articles
Collecting Feedback
0
1
Define default status for publish
Collecting Feedback
0
0
Display deleted tickets in addition to Open and Resolved
Collecting Feedback
0
1
Feature to redirect email
Collecting Feedback
0
0
Option to change sorting order of ticket content
Under Review
1
10
DQPL: Total ticket open time - Work hours only
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0
2
Filter articles via brand with the api
Collecting Feedback
0
0
Adding support for O365 Protected messages
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0
1
We would like user groups split by brand
Collecting Feedback
0
1
Add Guide pages to multiple Guides
Collecting Feedback
0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Collecting Feedback
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1
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Collecting Feedback
0
2
Add notes to locked tickets
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2
Improve trigger options for tasks
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6
Print/PDF reports
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