Navigate
Deskpro Support
  • Register

  • or
  • Login
    Need a password reminder?
  • English
or
Contact Us
  • Get in touch

    Send us an email

  • Submit Community Topics

    Community Topics and suggestions submitted by customers like you

  • Start a chat session

  • Knowledgebase Read help articles
  • Guides Product documentation
  • News News & updates
  • Community Custom suggestions
  • Downloads Browse our downloads
  • Contact Us We are here to help

Welcome to Deskpro Support

You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing Deskpro customer and you have a feature request, please look through our Community section and vote for it, or submit it if it's not already there.

Deskpro on social media

News

  • Oct
    1

    Deskpro Security Update (2019-09)

    by Christopher Nadeau
    0 Comments
    in News

    We released Deskpro v2019.8.0 today to on-premise customers to fix a critical security vulnerability. In this post, we will give you some background about the vulnerability and what we did to fix it, and what we're doing going forward.

  • Oct
    1

    Deskpro v2019.8.0 Released (Security Update)

    by Christopher Nadeau
    0 Comments
    in Release Announcements

    Today we have released Deskpro v2019.8.0. This release contains an important update to fix a critical security vulnerability that affects on-premise installations. All Deskpro versions are susceptible and require updating. This does NOT affect you if you are a Cloud customer. Only on-premise customers need to take action. More information...

  • Sep
    20

    Deskpro 2019.7.4 Release

    by Grace Howlett
    0 Comments
    in Release Announcements

    This release contains a hotfix for a regression that could break CSS on the portal when Deskpro is installed into a sub-directory. Bug Fixes:CH-2983 Invalid path to assets when Deskpro installed into a sub-directory

View 672 articles

Knowledgebase

Getting Started (18)


  • Deskpro for HR Teams
  • Deskpro for IT Teams
  • 1. Personalize your helpdesk
  • 2. Organize your departments
  • 3. Add agents to Deskpro
View 18 articles

Sales, Billing & Legal (29)


  • Deskpro Security
  • Deskpro Terms of Service
  • Deskpro End-User License Agreement
  • Deskpro Privacy Policy
  • What limitations do the trial versions have?
View 29 articles

Using Deskpro (246)


  • Can I send SLA notifications to a Slack channel?
  • Reverting Community to Feedback
  • Making email templates brand specific
  • How long can User open a Resolved ticket
  • Why are some automatic Replies added as an internal Note?
View 246 articles

Additional Services (15)


  • Can Deskpro upgrade my on-premise instance on my behalf?
  • Custom Product Development
  • On-Premise Installation & Upgrades
  • Integrations
  • Data Import & Migrations
View 15 articles

Developer & Reporting (85)


  • Report to generate ticket custom field IDs
  • Reporting on reopened tickets
  • Enable/Disable the legacy proxy API
  • Reporting on linked tickets
  • How can I specify a sub-status in stats?
View 85 articles

Managing Deskpro On-Premise (125)


  • Restore missing default avatars
  • Providing us access to your Deskpro server that is behind a firewall (Linux)
  • What is the difference between Microsoft OWA and EWS?
  • Ports required for Deskpro
  • How Deskpro uses POP3
View 125 articles

Recent News

  • Oct 1
    Deskpro Security Update (2019-09)
  • Oct 1
    Deskpro v2019.8.0 Released (Security Update)
  • Sep 20
    Deskpro 2019.7.4 Release
  • Sep 12
    Deskpro 2019.7.3 Release
  • Sep 11
    Deskpro 2019.7.2 Release
View 672 articles

Recent Downloads

  • Admin Quickstart Guide for On-Premise
  • Admin Quickstart Guide for Cloud
  • DeskPRO Windows Installer
  • Deskpro Virtual Machine
  • Deskpro Source
  • View 6 downloads

Quick Jump
  • Deskpro Support
  • Knowledgebase
  • Guides
  • News
  • Downloads
  • Community
  • Contact Us
Top
Helpdesk software provided by Deskpro